Our terms and conditions are here to ensure a smooth and transparent relationship. We offer Google Business Profile setup and optimisation services to boost your online visibility. By working with us, you agree to our terms, which include details about subscriptions, cancellations, performance expectations, and legal disclaimers.
These terms were created on 1st July 2024.
By using our services, you agree to these terms.
1. Introduction
1.1 Overview:
These terms and conditions outline the rules and regulations for the use of Ryan Does Marketing’s services. By engaging our services, you agree to comply with and be bound by these terms.
1.2 Service Scope:
Ryan Does Marketing provides Google Business Profile setup and optimisation services to enhance your online visibility. Our services are subject to change or termination at our discretion.
1.3 Client Responsibility:
Clients are responsible for providing accurate information and cooperating with our team to ensure effective service delivery. Failure to do so may impact the results and effectiveness of our services.
1.4 Modifications:
Ryan Does Marketing reserves the right to modify these terms and conditions at any time. Clients will be notified of significant changes at least 30 days in advance.
1.5 Intellectual Property Rights:
Ryan Does Marketing and its licensors own all intellectual property rights in the services, software, content, and materials provided. You may not copy, distribute, or repurpose any content without prior written consent.
2. Subscription and Fees
2.1 Set-Up Fee:
A set-up fee will be charged at the point of sale to the agreed value plus VAT. This fee covers the initial setup and optimisation of your Google Business Profile listing.
2.2 Monthly Charges:
Monthly charges will be deducted from the nominated bank account starting from the following month. These charges cover ongoing optimisation and support services.
2.3 No Refunds:
No refunds, including pro-rata refunds, will be made on any Monthly or Annual Subscription Fees paid. All fees are non-refundable and non-transferable under any circumstances.
2.4 Payment Terms:
Subscription Fees must be fully up to date. If any fees are overdue, services may be suspended until full payment is received. Continued non-payment may result in termination of services.
2.5 Renewal and Termination:
Subscriptions renew automatically on a monthly basis until cancelled in accordance with our cancellation policy. Ryan Does Marketing reserves the right to terminate subscriptions for non-payment or breach of these terms.
3. Cancellation Policy
3.1 Cancellation Process:
To cancel your subscription, you must complete the cancellation form at this link. This form ensures we have all the necessary information to process your cancellation efficiently.
3.2 Notice Period:
A 30-day notice period is required for cancellation. This notice period begins once the completed cancellation form is received. During this time, all subscription benefits and responsibilities remain active.
3.3 Subscription Continuation:
Your subscription will continue until the 30-day notice period is fully served. Service and billing will not cease until the end of this notice period.
3.4 Outstanding Fees:
All Subscription Fees must be fully up to date before cancellation can take effect. If any fees are overdue, they must be settled in full before we can process your cancellation request. Failure to bring your payments up to date will result in the continued accrual of Subscription Fees until the account is settled.
3.5 No Refunds:
No refunds, including pro-rata refunds, are made on any Monthly or Annual Subscription Fees paid. Your subscription benefits remain active throughout the notice period, and charges are applicable until the cancellation process is complete.
3.6 Confirmation of Cancellation:
After submitting the cancellation form, you will receive a confirmation email from our Customer Service team. Your cancellation notice is only recognised once you receive this confirmation.
3.7 Chargebacks:
If you cancel your subscription and subsequently initiate a chargeback through your bank before the 30-day notice period is completed, you will be liable for a £50 administrative fee. This fee is in addition to any outstanding Subscription Fees and covers the costs associated with handling the chargeback process.
3.8 Reactivation:
Should you wish to reactivate your subscription after cancellation, you will need to complete a new subscription agreement. Reactivation may be subject to new terms and conditions and any applicable fees at the time of reactivation.
3.9 Changes to Cancellation Policy:
Ryan Does Marketing reserves the right to modify or update the cancellation policy. Clients will be notified of any significant changes at least 30 days in advance.
4. Google Verification
4.1 Verification Process:
Verifying your Google Business Profile is crucial for optimising your online presence. The process can involve various methods, including postcard, phone, email, or instant verification, with postal verification potentially taking up to 4 weeks. Ryan Does Marketing will guide you through each step of the verification process. However, it is ultimately the client’s responsibility to ensure the account is verified, as the account belongs to them.
4.2 Google Pin:
The postcard from Google will contain a pin number required to complete the setup. You must provide this pin to Ryan Does Marketing promptly. Delays in providing the pin will affect the setup timeline and service delivery.
4.3 Client Responsibility:
It is the client’s responsibility to follow through with the verification process and ensure the account is verified. Ryan Does Marketing will offer guidance and support, but we are not liable for delays or issues in the verification process.
4.4 Additional Documentation:
Google may request additional documentation to prove the legitimacy of the business. It is the client’s responsibility to provide any required documents promptly.
4.5 Re-Verification:
Google may require re-verification during or after the initial setup, affecting timelines for rankings and visibility. We will assist with re-verification, but delays are beyond our control.
4.6 Additional Charges:
Should your account require re-verification or reinstatement due to suspension or disabling by Google, additional charges may apply for our assistance in working with Google support.
5. Performance and Results
5.1 Result Timeline:
Due to the dynamic nature of the internet and Google’s search algorithms, results cannot be guaranteed within a specific timeframe. Our optimisation efforts are continuous and aim to improve your ranking over time.
5.2 Ranking Changes:
Google Map ranks are controlled by Google and can change frequently. Factors such as updates to Google’s algorithms, changes in competitor activities, and variations in user behaviour can all impact rankings.
5.3 Re-Verification:
Google may require re-verification during or after setup, which can affect the timelines for achieving and maintaining rankings. We will assist with re-verification processes, but delays are beyond our control.
5.4 No Guaranteed Positions:
While our goal is to achieve the best possible rankings for your business, we can never guarantee a number one position or any specific ranking on Google Maps, as these outcomes are ultimately controlled by Google’s algorithms and policies.
5.5 Effort Commitment:
Ryan Does Marketing commits to utilising industry best practices and ongoing optimisation techniques to enhance your online presence. However, due to the external factors mentioned above, specific results or timelines cannot be assured.
5.6 Performance Tracking:
We provide regular reports and updates to track the performance of your Google Business Profile listing. These reports include key metrics such as ranking positions, website traffic, and user engagement to help you understand the impact of our services.
5.7 Client Cooperation:
The clients who get the best out of our services actively work with us to get more reviews and provide high-quality content. Optimal results require client cooperation, including providing necessary information, timely responses to our queries, and active participation in suggested strategies. Your engagement is critical to the success of our efforts.
